Key Challenges

The Litig group considers many Legal IT issues at the quarterly meetings, by conducting brief online surveys, or via the collaborative efforts of a specific project team.  Whatever the approach, the output is available to Litig members. If the challenges and content are relevant to your business, apply to join Litig today to gain access to the presentations and reports on current and archived issues.

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IT Manager Master Classes Throughout 2014

As legislation and regulations change, Master Classes have taken place at Litig meetings covering topics such as: law firm marketing and avoiding pitfalls around IP rights; unbundling legal process; pricing, costing and managing fees; the Information Commissioners Office; and IT procurement. They are delivered by relevant experts with a focus on what these changes and challenges can mean for IT in legal business.

Additional Information : Join Litig to gain further insight

Litig Member Surveys Throughout 2014

Litig members conduct brief surveys from time to time on various topics. Recent examples include; time recording policy; ISO27001 for law firms; and web site hosting.

Additional Information : Join Litig to gain further insight

Litig IT Benchmarking Exercise 2014 November 2014

25 member firms of various shapes and sizes participated in the 2014 benchmarking exercise. Participating members received a copy of the report giving insight into KPIs including IT spend as % turnover; IT spend per fee earner and IT department make-up.

Additional Information : Join Litig to gain further insight

IT M&A Guides August 2014

A project team consisting of Litig members worked together to produce a series of guides and templates to help identify and manage the multiple IT elements which can be involved in merger, acquisition and divestiture activities at law firms. Given the continued consolidation in the legal market these resources, including member experiences, provide valuable insight and practical guidance.

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Tackling process July 2014

Member firms provided some insight into the steps they are taking to introduce business change. Where some have adopted approaches such as Lean Six Sigma, others have identified and developed methods and tools aligned to their particular business.

Additional Information : Join Litig to gain further insight

Innovation in law firms May 2014

This session looked at the legal market and other sectors and considered the drivers and approaches to innovation being taken by organisations in these areas.

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File sharing in the cloud (update) July 2013 February 2014

Litig has conducted research projects to look at potential practical and commercial issues arising from the use of both personal and enterprise secure file sharing services. The reports, available to Litig members only, highlight a number of challenges including balancing client demands and the regulatory requirements of law firms to manage client information.

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IT Manager Master Classes Throughout 2013

Master Classes have taken place at Litig meetings covering topics such as BPM and emerging social elements of processes to help capture knowledge and share learning; and why IT projects fail (and how to reduce the likelihood of failure). They are delivered by relevant experts with a focus on what these opportunities and challenges can mean for IT in legal business.

Additional Information : Join Litig to gain further insight

BYOD / Mobile Device Management July 2012

With the continued rise in the consumerisation of IT and mobile working, Litig has been working on a project to improve member’s awareness of the MDM marketplace and the options and offerings available.

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Lateral Hires July 2012

Litig members have defined some good practice in relation to getting new lateral hires into the organisation, onto the systems and working smoothly in their new environment.  The focus is on clear communications, the secure transfer of suitable information and managing the expectations of the new joiner.

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Cyber Crime May 2012

With information security high on the agenda for many organisations Litig members have been given some insight into current cyber risks following a presentation from the Centre for the Protection of National Infrastructure (CPNI).

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Document Automation March 2012

Given the general challenges of doing things better, cheaper and faster Litig recently reviewed document automation and its use within member firms.  There continues to be mixed views about getting it to work within some organisations and an example business case document for document automation was put forward to help members kick off any new initiatives in this area.

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IT Manager Master Classes Throughout 2012

As legislation and regulations change, a series of Master Classes have been run for Litig members covering topics such as the Bribery Act 2010 and Data Protection Act with a focus on what these mean for IT in legal business.

Additional Information : Join Litig to gain further insight

Litig Member surveys in 2012 Throughout 2012

Litig members conduct brief surveys from time to time on various topics.  Recent examples include; who is doing what with MS Lync, who is running which version of MS Office, MS Exchange and Windows OS and what members are doing with digital dictation.

Additional Information : Join Litig to gain further insight

Dawn Raids October 2011

Litig members have gained some insight into the risks and practicalities of dawn raids including a list of proactive steps that can be taken from an IT perspective to properly manage the response.

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Case and Matter Management Review April 2010

The objective of this 2010 report was to document the views of Litig member firms and client members, with regard to the usability and effectiveness of Case and Matter Management systems.  The report is based on information provided by 18 law firms using a combined questionnaire and follow up telephone interview method.

Additional Information : Case and Matter Management Review (PDF)

Transaction Deal Bibles September 2009

It is standard practice at the end of larger transactions for in-house legal departments to be provided with copies of key documents used for the deal. A number of methods are used to store these "deal bibles" or "transaction volumes" but each raises issues. Research found that whilst many firms invest a lot of time and effort into producing branded DVDs on the basis these will be used by lawyers at their clients, increasingly the DVDs are delivered to IT departments who copy the files to shared network drives or document management systems.
In conjunction with the Knowledge Management and IT in-house Group (KMIT), Litig members have agreed a common standard for the exchange of electronic transaction deal bibles between law firms and clients.

Additional Information : Press release (PDF), Guidance notes (PDF), Summary (PDF)

Supplier Charter October 2008

Litig has released a supplier charter to give examples of what Litig members feel best practice looks like in the dealings between supplier and customer in the Legal IT industry.

The charter is not a dictat defining how suppliers should act but a list of behaviours that Litig members recounted as those they felt were practiced by excellent suppliers and those that they felt impacted positively on their relationships with suppliers.

As such any supplier following these behaviours is likely to be advantaged in dealing with consumers of legal IT systems and services.

Additional Information : Press release (PDF), Supplier charter (PDF)

Taxonomy October 2005

Litig has produced a taxonomy aimed at simplifying the lives of clients by providing quick and easy classification of training courses, seminars and newsletters provided by law firms to clients.  Further details are available in the press release.

Additional Information : Press release (PDF), Training calendar spreadsheet (PDF), Taxonomy, Key Challenge

Electronic File Management October 2005

A Litig project team was formed and worked with the Law Society in the area of management of electronic documents and the issues of archiving versus backups versus forensics. The paper was published in October 2006 (version 19). It covers topics such as the filing of e-mails together with relevant compliance issues, standards and guidelines that affect law firms and their clients.

Additional Information : Press release (PDF)

E-Billing October 2004

Whilst a large number of companies are processing legal invoices electronically using the process of “e-Billing”, one of the early barriers to e-Billing in the UK was the lack of a known electronic standard in this area. Litig members recognised the benefit of e-Billing and worked together to recommend a LEDES UK standard which could be adopted by software vendors, law firms and clients.

Since Litig’s involvement with the standard further versions have been released.

Email Good Practice January 2004

With email being a business critical method of communication with clients and third parties, Litig created some practical guidance for firms and their users in relation to the use of email at work.

Also, a template email acceptable use policy was created from the best parts of each of Litig members' e-mail acceptable use policies.

Additional Information : Good Practice Guide (PDF), Acceptable Use Policy (PDF)

networking and sharing different experiences and perspectives on challenges and opportunities

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